The need to pivot during COVID accelerated things like using AI types of technologies, looking at our websites and front-end user experience. ThereвЂ™s a much more consultant role for us to help guide them. There are a lot more conversations going on on the business side with other agencies. ThereвЂ™s certainly been a huge demand on our agency than in the past because of everything everyoneвЂ™s had to deal with. I think that really elevated the role of CIO here. In my experience, it was elevated before the last six months or a year when we created this new agency, DoIT. As we approach this plan, we need to take that into consideration, that people have been successful. If anything IвЂ™d say people have been more focused. There hasnвЂ™t been a fall-off in that commitment and delivering the work during the pandemic. TheyвЂ™re really a team of self-motivated consultants that have committed themselves to the goals of the organization and they stay focused on that. I have an amazingly talented, passionate and committed team. People have been working extremely successfully remotely. Their contributions, consulting up to me, is really whatвЂ™s made us successful during the pandemic and whatвЂ™s going to make us successful going forward. One of the lessons I learned is that I might be the leader of my organization, but I really am just as much led by the people in the organization. I want to thank people for continuing their work efforts. I will continue to appreciate the people that have been committed to the State of North Carolina. My team is so knowledgeable, so passionate and so committed, and making sure theyвЂ™re part of the conversation and decision-making on how we continue to deliver this pretty massive portfolio while still supporting the most important, critical activities that we have. How my role has changed, besides getting more work activities, is also really having to rely on the team. Within my organization is our health information exchange that really had to step up, and we also had our fraud and compliance team that had to step up to assist our partners at the division of employment security on benefits during the pandemic. Some were asked to support pandemic activities and others had to backfill duties and support each other. My team had to step up during the pandemic as well to support new activities. John Correllus, chief data officer of North Carolina

Whether youвЂ™re in the office or not, how much are you engaging with people to understand what challenges and trials theyвЂ™re having, giving them an opportunity to express their issues and roadblocks, and how do we as management and leadership make sure weвЂ™re giving them a conduit to share that information with us for us to make changes? We have employed a significant number of new management training tools and modules that weвЂ™re requiring across the agency, encouraging and increasing meeting interactions, virtual or in person. How do you anticipate managing a hybrid or remote model of work going forward?ДЄ lot of it is going to be predicated on increasing communication and clarifying expectations. No matter how modernized and transformed we get, thereвЂ™s still a lot of people who like to, need to and the only way they can get stuff done is by making that call or coming into the office. We have to continue to find ways to reach those at the top and those at the bottom. The pandemic has made that a bit stronger in realizing that digital services canвЂ™t be the only way we think we can connect our citizens. What lesson will you take with you from the pandemic?Дespite the growth of technology, constituents still operate at extremely varying levels of technology adoption. Throughout the pandemic, IвЂ™ve talked to a lot of my peers across the nation, and weвЂ™ve been brought into higher conversations at bigger tables to talk about how we actually drive value forward and change the way we do business and operate and provide government services and let technology lead, instead of just making sure the lights stay on. A lot of times, we end up in a very utilitarian role as the tech solution provider or tech support provider. Especially for organizations that have done it the right way. How has the profile of your role changed during the pandemic?Д®levated.

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